Matt James - Resume

Professional Summary

Innovative and driven entrepreneur with a solid background in Information Technology and Cloud Computing. Committed to continuous learning and staying up-to-date with the latest digital products and services. Possesses a Master's degree and a passion for professional development. Seeking a dynamic and challenging work environment to apply my skills and knowledge while further developing my creative abilities. Proven track record of successfully leading teams and delivering high-quality results.

Work History

Roller Software - IT Officer/ IT Engineer

Melbourne, VIC | 10/2021 - Current

Successfully implemented Azure Active Directory (AD) company-wide, enhancing the security and efficiency of our user authentication process.
Designed and implemented configuration profiles for both Mac and Windows devices, setting predefined settings and facilitating automated software installations.
Conducted a thorough evaluation of security software options, ultimately selecting and deploying CrowdStrike Falcon across all company devices.
Analyzed top Web Application Firewall (WAF) logs in Datadog to proactively identify and mitigate potential security threats, ensuring the protection of company systems and data.
Managed network and system performance, conducting troubleshooting, security patching, and maintenance of over 170 devices.
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Managed the procurement process for all IT hardware company-wide, ensuring timely and cost-effective delivery of equipment while maintaining an accurate inventory.
Engineered a CI/CD pipeline for automated email signature generation, enhancing operational efficiency. Deployed and maintained on Amazon S3 for reliable and secure asset management.

Harris HMC - IT Support Specialist Intern

Melbourne, VIC | 01/2021 - 11/2022

Upgraded and maintained Active Directory and Remote Management System for the team of approximately 150 users, ensuring optimal performance and security.
Deployed, supported, and repaired desktop and laptop systems using Standard Operating Environment (SOE), resolving technical issues promptly and efficiently.
Developed Knowledge Base articles in Confluence to provide clear and concise technical documentation for internal staff, reducing downtime and increasing productivity.
Diagnosed and resolved connectivity and network issues, including cellular, Wi-Fi, LAN, VPN, fiber, and NBN connections, minimizing downtime and optimizing system performance.

Education

ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY

Melbourne, VIC | Masters Degree: Business Information Technology | 2021

BIRMINGHAM-SOUTHERN COLLEGE

Birmingham, Alabama USA | Bachelor's Degree: Business Administration | 2019

Skills

Network administration and maintenance
Cloud computing (AWS, Azure, Google Cloud,)
Cybersecurity and data privacy Virtualization technologies (VMware, Hyper-V,)
Microsoft Azure, Intune
Microsoft Office 365, Gsuite
CrowdStrike
Azure DevOps
CI/CD Pipelines
Active Directory
Confluence, Jira
Group Policy
ISO 2700
SOC 2
Remote monitoring

Certifications

CompTIA Security+ (SY0-701)
Crowdstrike Certified Falcon Administrator
MS-101: Microsoft 365 Mobility and Security
AWS Solutions Architect
AWS Certified Cloud Practitioner

Accomplishments

Founded and managed a drop shipping business called The Athletes Gun using Shopify that sold massage guns for athletes.
Participated in a collaborative hackathon where our team successfully developed an interactive Slackbot using LLMs. This intelligent interface empowers ROLLER employees by providing real-time access to venue data upon request. For instance, it can answer queries such as, "What was the total number of bookings at ROLLER World in the past week
Designed, assembled, and configured a high-performance Ethereum mining rig with a hashrate of 210, optimizing system performance and profitability through careful hardware selection and configuration.
During University, Led a team project to redesign the website architecture of the Australian Psychology Society, developing wireframes and prototypes for both desktop and mobile versions to enhance user experience and usability.