Professional Summary
Innovative and driven entrepreneur with a solid background in Information Technology and Cloud Computing. Committed to continuous learning and staying up-to-date with the latest digital products and services. Possesses a Master's degree and a passion for professional development. Seeking a dynamic and challenging work environment to apply my skills and knowledge while further developing my creative abilities. Proven track record of successfully leading teams and delivering high-quality results.
Work History
IT Officer/ IT Engineer
Roller Software | Melbourne, VIC | 10/2021 - Present
- Successfully implemented Azure Active Directory (AD) company-wide, enhancing the security and efficiency of our user authentication process.
- Designed and implemented configuration profiles for both Mac and Windows devices, setting predefined settings and facilitating automated software installations.
- Conducted a thorough evaluation of security software options, ultimately selecting and deploying CrowdStrike Falcon across all company devices.
- Analyzed top Web Application Firewall (WAF) logs in Datadog to proactively identify and mitigate potential security threats, ensuring the protection of company systems and data.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance of over 170 devices.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed the procurement process for all IT hardware company-wide, ensuring timely and cost-effective delivery of equipment while maintaining an accurate inventory.
- Engineered a CI/CD pipeline for automated email signature generation, enhancing operational efficiency. Deployed and maintained on Amazon S3 for reliable and secure asset management.
IT Support Specialist Intern
Harris HMC | Melbourne, VIC | 01/2021 - 11/2022
- Upgraded and maintained Active Directory and Remote Management System for the team of approximately 150 users, ensuring optimal performance and security.
- Deployed, supported, and repaired desktop and laptop systems using Standard Operating Environment (SOE), resolving technical issues promptly and efficiently.
- Developed Knowledge Base articles in Confluence to provide clear and concise technical documentation for internal staff, reducing downtime and increasing productivity.
- Diagnosed and resolved connectivity and network issues, including cellular, Wi-Fi, LAN, VPN, fiber, and NBN connections, minimizing downtime and optimizing system performance.
Education
Royal Melbourne Institute of Technology
Melbourne, VIC | Masters Degree: Business Information Technology | 2021
Birmingham-Southern College
Birmingham, Alabama USA | Bachelor's Degree: Business Administration | 2019
Certifications
- Certified Information Security Manager (CISM)
- CompTIA Security+ (SY0-701)
- CrowdStrike Certified Falcon Administrator
- MS-101: Microsoft 365 Mobility and Security
- AWS Solutions Architect
- AWS Certified Cloud Practitioner
- Github Actions
Skills
- Network administration and maintenance
- Cloud computing (AWS, Azure, Google Cloud)
- Cybersecurity and data privacy
- Virtualization technologies (VMware, Hyper-V)
- Microsoft Azure, Intune
- Microsoft Office 365, G Suite
- CrowdStrike
- Azure DevOps
- CI/CD Pipelines
- Active Directory
- Confluence, Jira
- Group Policy
- ISO 2700
- SOC 2
- Kandji
Accomplishments
- Founded and managed a drop shipping business called The Athletes Gun using Shopify that sold massage guns for athletes.
- Participated in a collaborative hackathon where our team successfully developed an interactive Slackbot using LLMs.
- Designed, assembled, and configured a high-performance Ethereum mining rig with a hashrate of 210 MH/s, optimizing system performance and profitability.
- Led a team project during university to redesign the website architecture of the Australian Psychology Society, enhancing user experience and usability.